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Exam Cram ITIL-4-Specialist-High-velocity-IT Pdf, ITIL-4-Specialist-High-velocity-IT Valid Test Notes

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ITIL-4-Specialist-High-velocity-IT Exam Torrent: ITIL 4 Specialist: High-velocity IT Exam & ITIL-4-Specialist-High-velocity-IT Practice Test

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q73-Q78):

NEW QUESTION # 73
An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.
Which activity would MOST help the organization at this stage?

A. Setting stricter service-level expectations with the supplier
B. Conducting regular performance audits of the supplier
C. Training internal employees to work with the supplier
D. Integrating supplier activities into the organization's value streams

Answer: D

NEW QUESTION # 74
An IT department is working with the organization's marketing team to introduce a new set of analysis tools. Having read articles in the media about these tools, the marketing team has high hopes. Because the tools are being introduced using a phased implementation approach, the representatives of the two teams are struggling to agree on service level targets. How can the collaborate and promote visibility' guiding principle be applied to this situation?

Answer:

Explanation:
By being transparent about constraints and managing expectations

NEW QUESTION # 75
An organization's customers have historically been satisfied with the functionality and performance of its services. Recently, however, the organization is getting complaints about both the performance of the services and areas, such as sales and customer support. How can the organization BEST collect the information needed to address these complaints?

Answer:

Explanation:
Gather customer experience and service level metrics

NEW QUESTION # 76
Which TWO are examples that can be handled as service requests?
1. A customer asks a service provider to design an app for staff to submit vacation requests.
2. A staff member asks for a new barcode scanner from an internal IT department.
3. A manager requires swift changes to user access rights for an employee.
4. A service provider establishes a channel for users to submit emergency changes.

A. 2 and 3
B. 1 and 4
C. 2 and 4
D. 1 and 3

Answer: A

NEW QUESTION # 77
An organization is negotiating and agreeing the service levels for a social media site. Which is an example of a measure of utility that should be included in the service level agreement?

Answer:

Explanation:
The number of photo formats supported for upload

NEW QUESTION # 78
......

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